Overview of Epos Now

Epos Now is a leading provider of point-of-sale solutions designed for businesses in the retail and hospitality sectors. The company was founded in the UK and has since expanded globally, offering versatile POS systems that work across multiple platforms.

The company's systems are exceptionally easy to use. They allow businesses to train staff and be operational within 15 minutes. This accessibility makes it an attractive option for small to medium businesses.

Key Features:

• Cloud-based operation
• Compatible with iPad, Android, PC, and Mac
• Industry-specific customizations
• Inventory management
• Employee management tools
• Customer relationship features

Epos Now offers both hardware and software solutions. Their complete POS systems include traditional terminals and mobile options like tablet POS systems for iOS and Android.

The company stands out with its Pro+ mobile point of sale and card reader, providing businesses with flexibility in how they process transactions. Their software automates critical business functions, streamlining operations.

For hospitality businesses, Epos Now includes specialized features like table management. Retail operations benefit from robust inventory tracking capabilities.

The system centralizes business management, allowing owners to handle multiple aspects of operations from a single terminal. This integration helps businesses improve efficiency and customer service simultaneously.

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Epos Now Products and Services

Epos Now offers a comprehensive suite of business management tools designed for retail and hospitality sectors. Their solutions combine hardware, software, and support services to help businesses streamline operations and improve customer experiences.

Point of Sale Systems

Epos Now provides versatile point-of-sale systems that are remarkably user-friendly. Their POS hardware includes complete systems and mobile options for different business needs. The company offers tablet POS compatibility with both iOS and Android platforms.

The all-in-one Pro+ mobile point of sale system combines a terminal with an integrated card reader for maximum efficiency. Their systems are designed to be intuitive—if you can use a smartphone, you can operate their POS system.

Setup and training are straightforward, with most businesses up and running within 15 minutes. The hardware options are customizable to meet specific industry requirements.

Each system works seamlessly with Epos Now's software to provide a complete business management solution. The company's POS systems are built to scale with your business as it grows.

Payment Processing Solutions

Epos Now integrates payment processing directly into their POS systems, allowing for quick and secure transactions. Their payment solutions support multiple payment methods, including credit cards, mobile payments, and contactless options.

The systems process transactions efficiently, reducing customer wait times and improving service speed. Security is a priority, with PCI-compliant processing that protects sensitive customer information.

Payment reconciliation happens automatically, eliminating manual counting errors and simplifying end-of-day procedures. The integrated nature of the payment system means transaction data flows directly into the business's reporting and accounting systems.

International payment support is available, allowing businesses to accept various currencies and payment types. This flexibility makes Epos Now suitable for businesses with global customer bases.

Inventory Management Features

The inventory management capabilities of Epos Now are comprehensive and designed to save time. The system automatically tracks stock levels across multiple locations in real-time, providing accurate counts without manual checking.

Automated purchase orders are generated when inventory reaches predetermined levels. This ensures businesses never run out of essential items. The system also identifies slow-moving products, helping owners make informed purchasing decisions.

Users can manage suppliers, track order histories, and monitor delivery statuses from one interface. For retail businesses, barcode scanning simplifies receiving shipments and conducting inventory counts.

Hospitality businesses benefit from specialized features like ingredient-level tracking and recipe costing. The inventory system also integrates with the POS to automatically update stock levels with each sale, providing continuous accuracy.

Customer Relationship Management

Epos Now's CRM tools help businesses build stronger customer relationships through data-driven insights. The system collects and organizes customer information, including purchase histories, preferences, and contact details.

Businesses can create personalized marketing campaigns based on shopping patterns and customer behaviors. Loyalty programs are easy to implement and manage, with options for point systems, rewards, and special promotions.

Customer communication features allow for automated emails, SMS messaging, and follow-ups. This helps maintain engagement and encourages repeat business.

The system tracks the effectiveness of marketing efforts, showing which promotions drive the most sales. For service-based businesses, appointment scheduling and customer history tracking streamline operations.

The CRM functions integrate with the POS system, allowing staff to access customer information during transactions for personalized service.

Analytics and Reporting Tools

Epos Now provides powerful analytics through customizable dashboards that visualize business trends. These tools transform transaction data into actionable insights for informed decision-making.

Reports cover sales performance, employee productivity, inventory turnover, and customer behavior. Business owners can access this information remotely through cloud-based reporting, allowing for management from anywhere.

The system generates automatic daily, weekly, and monthly reports, delivering them directly to stakeholders' email inboxes. Real-time data allows for immediate responses to sales trends or operational issues.

Comparative reporting shows performance against previous periods, helping identify growth or potential concerns. The analytics platform also forecasts future trends based on historical data.

Users can drill down into specific metrics or view high-level summaries depending on their needs. These reporting capabilities help businesses identify opportunities and address challenges promptly.

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Hardware and Compatibility

Epos Now offers a range of compatible hardware options designed to create a complete point-of-sale ecosystem for businesses of all sizes. Their systems focus on seamless integration with various peripherals and operate across multiple platforms.

Supported Peripheral Devices

Epos Now systems connect with essential POS peripherals to create a comprehensive checkout solution. The Duo Countertop system supports various hardware additions, including:

• Printers (receipt, kitchen, label)
• Barcode scanners
• Cash drawers
• Card readers
• Display poles
• Scales

These peripherals connect through USB, Bluetooth, or network interfaces depending on the specific model. The Duo Countertop offers particularly robust connectivity options with detailed specifications available through Epos Now support.

Businesses can easily expand their systems as needed. All peripheral devices sold through the Epos Now store are guaranteed compatible with their POS systems, eliminating guesswork when adding components.

Mobile and Tablet Integration

Epos Now embraces mobility with solutions that work across various devices. Their software runs on tablets and smartphones, enabling flexible service models.

The Epos Now Air operates on Android 10 with 16GB flash storage and 2GB RAM. This portable solution offers the full functionality of larger systems in a mobile format.

For businesses needing flexibility, these mobile options allow:

• Tableside ordering in restaurants
• Line-busting during peak periods
• Inventory management from anywhere in the store
• Pop-up retail capabilities

The mobile integration synchronizes with the main POS system, ensuring data consistency across all devices regardless of where transactions occur.

Operating System Requirements

Epos Now systems operate across multiple platforms to accommodate diverse business needs. Their hardware compatibility spans several operating environments.

The Duo Countertop runs on a proprietary system optimized for POS operations. This dedicated environment ensures stability and security for business transactions.

For mobile solutions:

• Android: Version 10 or newer (confirmed for Epos Now Air)
• iOS: Compatible with recent iPad models

The system requirements are designed to be accessible, allowing businesses to:

1. Utilize existing hardware in many cases
2. Choose from multiple device options when purchasing new equipment
3. Scale their technology as business needs evolve

Regular software updates maintain compatibility with the latest operating systems while adding new features and security enhancements.

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Software and Platform Integration

Epos Now offers extensive integration possibilities that enhance functionality and streamline business operations. The platform connects with accounting software, payment processors, and e-commerce platforms to create a cohesive business ecosystem.

Third-Party Apps and Services

Epos Now provides seamless connectivity with popular accounting platforms like QuickBooks and Xero. These integrations allow for automatic synchronization of sales data, payment types, and tax rates between systems.

Setting up these connections is straightforward through the Epos Now AppStore. Users simply install the desired app and authorize the connection between platforms.

For QuickBooks integration, businesses can choose between individual invoice syncing or batch end-of-day summaries. This flexibility helps accommodate different accounting preferences and business sizes.

Xero integration similarly enables streamlined financial management with configurable settings for sales data synchronization, payment type mapping, and tax rate alignment.

E-Commerce Integration Capabilities

Epos Now excels at connecting physical stores with online sales channels. The system allows businesses to manage inventory across multiple sales channels from a single dashboard.

Product information, pricing, and stock levels stay consistent across all platforms. When an item sells either online or in-store, inventory counts update automatically everywhere.

The platform supports major e-commerce platforms, including Shopify, WooCommerce, and Magento. This versatility makes it suitable for businesses with established online stores or those looking to expand their digital presence.

Order processing becomes more efficient as online sales flow directly into the same system as in-store purchases. This integration eliminates double entry and reduces potential errors.

API Accessibility

Epos Now offers API access for businesses seeking custom integration solutions. This feature allows developers to create specialized connections between Epos Now and other business systems.

The API enables real-time data exchange for inventory levels, customer information, and sales transactions. This accessibility is particularly valuable for businesses with unique operational requirements.

Developers appreciate the comprehensive documentation that makes custom integration projects more manageable. The platform's structure supports both basic and complex integration needs.

For businesses without in-house development teams, Epos Now ranks highly for integration and extensibility compared to competitors. This makes it easier to find qualified third-party developers familiar with the system.

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Pricing Structure

Epos Now offers flexible payment options designed to accommodate different business sizes and budgets. Their pricing encompasses various subscription tiers, one-time purchase alternatives, and additional service fees that can affect the total cost of ownership.

Subscription Models

Epos Now provides several subscription options for businesses seeking ongoing service. The Standard plan starts at approximately $39 per month, while the Premium plan costs around $69 monthly. Both plans include the core POS software and basic features.

The Premium subscription includes advanced features like inventory management, staff performance reporting, and integration capabilities. For larger businesses, custom Enterprise plans are available with tailored pricing based on specific needs.

Many businesses prefer the subscription model for lower initial costs and automatic software updates. All subscriptions include basic customer support, though 24/7 premium support requires an additional fee.

One-Time Purchase Options

For businesses preferring to avoid recurring payments, Epos Now offers one-time purchase options. The complete POS system with hardware and software typically costs between $1,000 and $2,500, depending on selected components.

This option includes:

• POS terminal/tablet
• Software license
• Cash drawer
• Receipt printer
• Barcode scanner (optional)

The one-time purchase provides perpetual software access but may not include future updates. This option suits businesses with capital to invest upfront and those wanting to avoid long-term commitments.

Many retail shops and restaurants choose this option to reduce long-term costs, though software updates might require additional purchases later.

Additional Costs and Fees

Beyond the base subscription or purchase price, several additional fees may impact the total cost of an Epos Now system. Installation and training services range from $200 to $700 depending on business complexity.

Premium 24/7 support costs approximately $39 per month. This service provides round-the-clock assistance, which is particularly valuable for businesses operating outside standard hours.

Other potential expenses include:

• Integration fees: $10-30 monthly per third-party service
• Additional terminals: $25-50 monthly per device
• Payment processing fees: Typically 1.5-2.5% per transaction
• Hardware replacement costs: Vary by component

Hardware warranties typically last one year, after which repairs or replacements become an additional expense to consider in the long-term cost calculation.

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Implementation and Onboarding

Getting started with Epos Now involves a straightforward process designed to help businesses quickly adopt the system. The company provides comprehensive resources to ensure users can effectively implement and utilize their point-of-sale solution.

Training Resources

Epos Now equips customers with extensive training materials to help them master the system. The company has developed a comprehensive support center with written guides covering all aspects of the system's functionality.

These resources include:

• Step-by-step onboarding guides
• Video tutorials for visual learners
• Product-specific documentation
• Best practice recommendations

The training materials are designed to be accessible for users with varying levels of technical expertise. Businesses can use these resources for initial staff training and as reference materials for ongoing operations.

New users can learn at their own pace, with materials organized by topic for easy navigation. The resources address both basic functions and advanced features, allowing businesses to gradually implement more sophisticated capabilities as they grow comfortable with the system.

Customer Support Services

Epos Now provides multi-channel support to assist customers throughout their implementation journey. Their implementation consultants guide customers through the onboarding process, ensuring they can use products effectively and independently.

Support options include:

• LiveChat assistance for quick troubleshooting
• Phone support for more complex issues
• Dedicated implementation specialists for personalized guidance

The support team helps with system setup, configuration questions, and technical problem-solving. Their expertise ensures a smooth transition from purchase to daily usage, focusing on customer satisfaction and successful system adoption.

Implementation consultants work with businesses to address their specific needs and challenges. This personalized approach helps prevent common pitfalls that can occur during new system adoption and maintains business continuity during the transition period.

Installation Guides

The installation process for Epos Now is designed to be quick and efficient for businesses of all sizes. Once customers determine their ideal software and hardware combination, the implementation process moves forward rapidly.

Epos Now provides:

• Detailed installation instructions for different hardware configurations
• Software setup guides with screenshots
• Network configuration recommendations
• Troubleshooting tips for common installation issues

The installation guides walk users through each step of the process, from unpacking hardware to configuring the software for their specific business needs. For retail businesses, guides cover inventory setup, while restaurant installations focus on menu creation and table mapping.

System testing protocols ensure all components work correctly before going live. This careful approach helps businesses avoid disruptions when transitioning to the new system.

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User Experience

Epos Now's point-of-sale system places significant emphasis on creating a streamlined experience for businesses. Their approach to user experience balances functionality with accessibility for both new and experienced users.

User Interface Design

Epos Now features a touchscreen-oriented interface that prioritizes clarity and efficiency. The system utilizes intuitive menus with logical organization, making it accessible for users with varying levels of technical expertise.

Colors and buttons are strategically placed to guide users through common tasks like processing transactions, managing inventory, and accessing reports. This custom-built design helps minimize training time for new staff.

The dashboard presents key business metrics at a glance, allowing managers to quickly assess performance without navigating through multiple screens. Visual cues and icons supplement text labels, reducing cognitive load during busy periods.

Many users appreciate the clean layout that avoids overwhelming employees with unnecessary information, though some reviews suggest the aesthetic is more functional than cutting-edge.

Usability and Navigation

Navigation through the Epos Now system follows logical pathways, with related functions grouped together for efficiency. The touchscreen functionality supports quick taps and swipes, reducing transaction times during peak business hours.

User reviews indicate that training new staff on the system typically takes minimal time due to the straightforward menu structure. Common tasks can be completed in just a few taps, with important functions accessible from the main screen.

The system includes customization options that allow businesses to adjust workflows according to their specific needs. Shortcuts for frequently used items and quick-access buttons can be configured to match operational patterns.

Search functionality helps users locate specific products or customer records quickly. However, some users report that more complex operations may require additional training to master fully.

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Security and Compliance

Epos Now prioritizes robust security measures and maintains strict compliance with industry regulations to protect business and customer data throughout its point-of-sale ecosystem.

Data Protection Policies

Epos Now implements comprehensive data protection strategies to safeguard sensitive information. The company utilizes advanced encryption protocols to protect customer payment data during transactions and storage.

Regular security updates and patches are deployed across all systems to address potential vulnerabilities before they can be exploited. This proactive approach helps businesses stay ahead of emerging threats.

The platform features user permission controls that allow owners to restrict access to sensitive information based on employee roles. This reduces the risk of internal data breaches while maintaining operational efficiency.

Security measures also include secure cloud backups that protect business data from loss due to hardware failure or other disruptions.

Regulatory Compliance

Epos Now systems are designed to meet the Payment Card Industry Data Security Standard (PCI DSS) requirements, which is essential for businesses that process credit card transactions. This compliance protects businesses from potential legal consequences and demonstrates commitment to data security.

The company undergoes regular SOC II audits that verify top-level security in data storage and internal security policies. These independent verifications ensure that Epos Now maintains the highest standards in operational security.

Epos Now provides tools to help businesses complete their own verification checks and compliance requirements, including PCI questionnaires and guidance through the application process.

The platform's integrated payment systems create a secure ecosystem where financial transactions operate within a protected environment, reducing compliance concerns for business owners.

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Company Background

Epos Now has established itself as a leading provider of point-of-sale systems and payment solutions for businesses across multiple sectors. The company's growth trajectory and strategic partnerships have positioned it as a global player in the POS industry.

History and Milestones

Epos Now is a SaaS and payments services provider that focuses on small and medium-sized businesses within the retail, hospitality, and personal care sectors. The company specializes in electronic point-of-sale systems and integrated payment solutions.

Since its founding, Epos Now has experienced significant growth, transforming from a startup into what it describes as a "global powerhouse for payments and POS systems.". This growth has earned the company recognition in the industry, including various awards and media attention.

The company's evolution has been driven by its commitment to developing innovative solutions that help businesses streamline operations and increase profitability. Epos Now's core mission centers on creating technology that empowers businesses of all sizes.

Strategic Partnerships

Epos Now has formed key strategic partnerships to enhance its service offerings and expand its market reach. These collaborations have allowed the company to provide more comprehensive solutions to its customers.

By partnering with payment processors and financial service providers, Epos Now has strengthened its integrated payment and embedded finance services. These partnerships enable the company to offer seamless payment processing directly through its POS systems.

The company also collaborates with various industry-specific software providers to create tailored solutions for different business sectors. These integrations allow businesses to connect their POS systems with other essential tools like inventory management, accounting software, and customer relationship management platforms.

Through these strategic relationships, Epos Now continues to enhance its product ecosystem and deliver more value to businesses seeking comprehensive payment and point-of-sale solutions.

Customer Case Studies

Epos Now has helped numerous businesses improve their operations and customer experiences. Their point-of-sale technology serves over 65 different industry verticals with comprehensive features.

One notable success comes from EcigWizard, which implemented Epos Now's solution to streamline their retail operations. The case received a strong reference rating of 4.7/5.0.

Business owners like Lielay Areguy have shared their positive experiences as store managers using the Epos Now system. The platform has helped them better manage daily operations and improve customer service.

For B2B companies, Epos Now has solved complex customer service challenges. As Ismail Ostrilski, Head of Operations, explains, "Our product is an operating system for businesses" that supports diverse industry needs with rich feature depth.

The company's success earned them the Queen's Award for Enterprise in 2016, highlighting their commitment to delivering industry-leading technology to small businesses, particularly in the retail and hospitality sectors.

Key benefits reported in case studies include:

• Streamlined operations
• Enhanced customer experiences
• Increased profitability
• Improved business management
• Simplified complex processes

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Frequently Asked Questions

Epos Now users often have common questions about system access, platform features, and compatibility.

The following questions address key aspects of using the Epos Now point-of-sale solution effectively.

How to log in to the Epos Now system?

To log in to Epos Now, users need to navigate to the Epos Now login portal through their web browser.

The login requires the email address and password associated with the Epos Now account.

After entering credentials, users can access their specific Epos Now environment.

For security purposes, the system may occasionally prompt users to verify their identity through two-factor authentication.

What is the procedure to access the Epos Now Back Office?

The Epos Now Back Office can be accessed by logging into the main Epos Now portal.

Users will find the Back Office option in the main navigation menu after successful authentication.

From the Back Office, users can manage inventory, view sales reports, and configure system settings.

The back office also houses the app store, where additional functionalities can be installed.

Where can I find reviews for Epos Now?

Reviews for Epos Now can be found on major business software review platforms such as Capterra, G2, and Trustpilot.

These sites offer authentic feedback from actual users regarding their experiences with the system.

Industry publications and point-of-sale comparison websites also frequently feature Epos Now reviews.

These resources provide insights into the system's performance across different business types and sizes.

Are there any differences in Epos Now services in the UK compared to other regions?

Epos Now services maintain core functionalities across regions, but certain features may vary based on local market requirements.

UK-specific features often include compliance with British tax regulations and integration with regional payment processors.

The support structure may also differ, with UK customers having access to UK-based support teams.

Pricing structures and available hardware options sometimes vary between the UK and other regions like the US or Australia.

Which mobile applications are compatible with Epos Now for on-the-go management?

Epos Now offers dedicated mobile applications for both iOS and Android devices that enable remote business management.

These apps allow users to view real-time sales data, manage inventory, and track staff performance from anywhere.

The Epos Now Online app provides website management capabilities through the Back Office app store.

Users can also access order management features through mobile interfaces to track and review purchases.

What are some well-known businesses that use Epos Now as their POS system?

Epos Now counts numerous recognizable brands among its client base. These include retail chains, restaurant groups, and hospitality businesses.

Companies across various industries have implemented Epos Now for its scalability and industry-specific features.

While specific client names may change over time, the system has been adopted by businesses ranging from independent boutiques to multi-location enterprises. The diverse clientele reflects Epos Now's versatility across different business models and operational requirements.

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